Shipping policy

Shipment Processing and Costs: Once an order is placed and processed, a tracking number will be provided to the customer. Shipping charges are calculated based on weight, destination, delivery method, & the adult-signature requirement (alcohol only).

All Product Shipments

1. Please allow up to 7 Business days for an average order to be processed prior to being shipped. We will make every effort to process then ship out your orders as soon as possible.
2. No orders will be processed and shipped on Saturday or Sunday.
3. Shipments are fulfilled by USPS or UPS.
4. You are responsible for checking your order immediately upon delivery.
5. In the event an incorrect item was shipped, you must submit a photo along with your receipt or order number in an email to info@EastRoadBeverages.com.

Alcohol Shipments

All of the above as well as the following below applies:
6. Shipments are fulfilled by UPS or FEDEX (alcohol) through Ground, Next Day Air, or Second Day Air.
7. All products delivered must be signed by an adult over the age of 21. Deliveries will not be left at any address or with any individual without such signature.
8. It is recommended to send your orders to a business address to prevent missed deliveries.
9. You are responsible for checking your order immediately upon delivery.
10. In the event an incorrect item was shipped, you must submit a photo of the sealed bottle along with your receipt or order number in an email to info@EastRoadBeverages.com.
11. If you fail to receive your order after the allocated number of attempts of delivery under the shipping agency’s policies, and the product is sent back, a twenty-five percent (25%) restocking fee will be deducted from your refund. Shipping costs will not be refunded.